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Setting up your SOHO
- CAN I PUT MY MATTRESS ON THE FLOOR?
- DO I HAVE TO KEEP THE BOX?
- DOES THE FOAM IN AN SOHO MATTRESS SMELL?
- HOW BIG IS THE BOX?
- HOW LONG CAN I KEEP IT IN THE BOX FOR?
- WHEN CAN I START SLEEPING ON MY NEW MATTRESS?
- WHY DO YOUR MATTRESSES COME IN A BOX?
- WILL I BE ABLE TO GET IT BACK IN THE BOX OR ROLL IT BACK UP AGAIN?
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Mattress FAQs
- ARE YOUR MATTRESSES ENVIRONMENTALLY FRIENDLY?
- CAN YOUR MATTRESSES HELP WITH BACK PAIN?
- HOW ARE SOHO FOAMS DIFFERENT TO TRADITIONAL MEMORY FOAM?
- HOW DEEP ARE YOUR MATTRESSES?
- HOW DO SOHO MATTRESSES FEEL?
- WHAT IS THE SOHO MATTRESS MADE OF?
- WHAT IS THE SOHO MATTRESS MADE OF?
- WILL I FEEL MY PARTNER'S MOVEMENT/MOTION?
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Trial & Warranty
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Maintenance
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Orders & Delivery
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Debit Card EMI
- Can the customers change the EMI plan after placing the order?
- Can you provide a list of the EMI plans and interest rates of different banks that support Debit card EMI?
- Do customers need to pay any down payment to avail Debit card EMI?
- How will the customers know that they are eligible for Debit card EMI?
- Is there a possibility to foreclose EMIs availed on Debit cards'?
- What is the criteria to avail Debit card EMI?
- What is the minimum balance required in the customer's account to avail Debit card EMI?
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No Cost EMI
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Checkout Payment
- Articles coming soon
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Buy Now Pay Later
- Can I reschedule a payment?
- How do I close my Sezzle account?
- How do I sign up for Sezzle?
- How do refunds work in Sezzle?
- I didn't get my full refund
- I need to add a payment method
- I need to change my payment method or date
- I need to make a return in Sezzle.
- I've tried to reset my Sezsle PIN, but I am not receiving any emails.
- It's been 10 business days and I haven't gotten my refund
- Sezzle says the payments are interest-free. What’s the catch?
- SOHO has confirmed that refund has been initiated, but I do not see refund status on Sezzle Dashboard.
- The refund went to a closed account/card
- What is Buy Now Pay Later (Sezzle), and how does it work?
- What is the checkout process like with Sezzle?
- What should I do if my payments fail?
- What's the catch with buy now pay later?
- When do I make my first payment?
- Who can use Sezzle?
- Why has Sezzle taken more than one payment out of my account?
- Why have I been charged a fee?
- Will Sezzle automatically deduct the due amount from my account?
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Due to industry regulations, we can only issue refunds back to the payment method that was used to make the payment.
In some cases, like a closed or expired card, the bank or card company is able to recognize that the refund was for a closed card and post it to the updated card.
If the refund is sent to an account that has been closed, some banks or card companies will re-open the account or mail a physical check.
In all cases, we recommend reaching out to the specific financial institution and clarifying with them.
