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Setting up your SOHO
- CAN I PUT MY MATTRESS ON THE FLOOR?
- DO I HAVE TO KEEP THE BOX?
- DOES THE FOAM IN AN SOHO MATTRESS SMELL?
- HOW BIG IS THE BOX?
- HOW LONG CAN I KEEP IT IN THE BOX FOR?
- WHEN CAN I START SLEEPING ON MY NEW MATTRESS?
- WHY DO YOUR MATTRESSES COME IN A BOX?
- WILL I BE ABLE TO GET IT BACK IN THE BOX OR ROLL IT BACK UP AGAIN?
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Mattress FAQs
- ARE YOUR MATTRESSES ENVIRONMENTALLY FRIENDLY?
- CAN YOUR MATTRESSES HELP WITH BACK PAIN?
- HOW ARE SOHO FOAMS DIFFERENT TO TRADITIONAL MEMORY FOAM?
- HOW DEEP ARE YOUR MATTRESSES?
- HOW DO SOHO MATTRESSES FEEL?
- WHAT IS THE SOHO MATTRESS MADE OF?
- WHAT IS THE SOHO MATTRESS MADE OF?
- WILL I FEEL MY PARTNER'S MOVEMENT/MOTION?
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Trial & Warranty
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Maintenance
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Orders & Delivery
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Debit Card EMI
- Can the customers change the EMI plan after placing the order?
- Can you provide a list of the EMI plans and interest rates of different banks that support Debit card EMI?
- Do customers need to pay any down payment to avail Debit card EMI?
- How will the customers know that they are eligible for Debit card EMI?
- Is there a possibility to foreclose EMIs availed on Debit cards'?
- What is the criteria to avail Debit card EMI?
- What is the minimum balance required in the customer's account to avail Debit card EMI?
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No Cost EMI
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Checkout Payment
- Articles coming soon
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Buy Now Pay Later
- Can I reschedule a payment?
- How do I close my Sezzle account?
- How do I sign up for Sezzle?
- How do refunds work in Sezzle?
- I didn't get my full refund
- I need to add a payment method
- I need to change my payment method or date
- I need to make a return in Sezzle.
- I've tried to reset my Sezsle PIN, but I am not receiving any emails.
- It's been 10 business days and I haven't gotten my refund
- Sezzle says the payments are interest-free. What’s the catch?
- SOHO has confirmed that refund has been initiated, but I do not see refund status on Sezzle Dashboard.
- The refund went to a closed account/card
- What is Buy Now Pay Later (Sezzle), and how does it work?
- What is the checkout process like with Sezzle?
- What should I do if my payments fail?
- What's the catch with buy now pay later?
- When do I make my first payment?
- Who can use Sezzle?
- Why has Sezzle taken more than one payment out of my account?
- Why have I been charged a fee?
- Will Sezzle automatically deduct the due amount from my account?
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The cover has a removable top panel which can be washed at 40⁰c. We recommend spot cleaning any other areas of the cover.
Memory foam itself cannot be washed, sponged or dry cleaned. There is a high risk that soaking with water or other cleaning fluids will cause irreversible damage and will invalidate your warranty.
Vacuum regularly (using the upholstery attachment) paying particular attention to the piping where dust can settle.
