When a merchant(SOHO) issues a refund, we process the appropriate changes to your Sezzle account. You’ll receive an email from us once the refund has been issued, and you can always view the refund details by logging into your Sezzle account.
We always recommend looking at the merchant’s refund policy on their website, as some merchants do not refund shipping costs or only issue store credit.
Because the merchant is unaware of how many payment installments you have left, or the outstanding amount of your order, they may provide information about your refund that looks different from what you see in your Sezzle dashboard.
Refunds may appear on your original payment method in smaller amounts, equal to each installment, or as one lump sum.
Refund types
Full refunds
When the merchant issues the complete order amount as a refund, all outstanding installments are canceled. Any installments that have been paid will be refunded back to the original payment method.
Typically, the funds post back to your original payment method within 3 business days, though it can take up to 10.
Partial refunds
When the merchant issues any refund amount that is less than the total order, we consider that to be a partial refund.
We begin by taking the amount that the merchant refunds and applying it to your final installment – either reducing it or canceling it completely. If there is still some refund remaining, we’ll then apply that to the next installment, working backward until there is no refund amount remaining.
You will only receive a credit to your original payment method if the refund amount is greater than all outstanding installments.
Example 1: You placed a ₹4000 order, and have paid one installment of ₹1000. You have three remaining ₹1000 installments. The merchant issues a ₹1000 refund. The 4th installment (₹1000) is canceled, the 2nd and 3rd installments are still due, and no credit is sent to your original payment method.
Example 2: You placed a ₹4000 order, and have paid one installment of ₹1000. You have three remaining ₹1000 installments. The merchant issues a ₹3500 refund. All remaining installments are canceled, which total up to ₹3000. The remaining ₹500 is credited to your original payment method.
Typically, the funds post back to your original payment method within 3 business days, though it can take up to 10.
Store credit
If the merchant issues store credit, no changes are made to your Sezzle account. All outstanding installments will still be due, and no credit will be sent to your payment method. In these cases, the Sezzle payments are essentially going towards paying for a gift card.
