If you need to return or exchange your order, the first step is to contact the merchant. Please follow their exact return policies, which are often listed on their website. We strongly recommend keeping track of the tracking number, should you return anything by mail.

Once the merchant receives your return or exchange, they’ll then process it exactly as they would for any other shopper.

We aren’t able to initiate any refunds – we process the refunds that the merchant initiates. To learn more about the refund process, click here.

If you’ve returned an order but still have upcoming payments, you can definitely take advantage of our reschedule option! To learn more about rescheduling your payments, click here.