Blog Archive

You can link Credit/Debit cards to your Sezzle account.  Credit/Debit card To add a debit or a credit card to your Sezzle account, log into your Sezzle dashboard. Select “Settings” at the top, and then payment methods. Under “Payment Methods,” choose “Add a new credit/debit card” You’ll then be walked step-by-step through adding your payment method.

We’re sorry to hear that you’d like to close your account! Closing an account is permanent, and cannot be reversed. If you choose to come back to Sezzle at a later date, your order history from your closed account will not be able to be moved over to a new account. All outstanding installments do

Please make sure you are using the same email address you used to register for Sezzle. We also recommend checking your Junk or Spam folder. If you still don’t see an email, contact us!

Sometimes, the merchants do not update the refund status on Sezzle, after initiating a refund from their end, due to this reason, we do not come to know about the refund. In such cases, we go ahead and contact with the specific merchant and derive information on the particular order. This might take a day

If 10 business days have passed, and you still haven’t received the funds back to your original payment method, we recommend first reviewing the order in your Sezzle dashboard.  It might be that some or all of the order was paid on a different payment method, or that the merchant only issued enough of a

We always recommend checking your Sezzle dashboard to verify the refund amount. If you feel like the overall amount refunded wasn’t correct, please reach out to the merchant directly. They will be able to explain why they issued the amount – it could be that they have a restocking fee or that they don’t refund

If you need to return or exchange your order, the first step is to contact the merchant. Please follow their exact return policies, which are often listed on their website. We strongly recommend keeping track of the tracking number, should you return anything by mail. Once the merchant receives your return or exchange, they’ll then

Due to industry regulations, we can only issue refunds back to the payment method that was used to make the payment.  In some cases, like a closed or expired card, the bank or card company is able to recognize that the refund was for a closed card and post it to the updated card. If

When a merchant(SOHO) issues a refund, we process the appropriate changes to your Sezzle account. You’ll receive an email from us once the refund has been issued, and you can always view the refund details by logging into your Sezzle account. We always recommend looking at the merchant’s refund policy on their website, as some

You may make early payments through your Sezzle Account, otherwise, Sezzle will automatically process payments in accordance with the due dates stated on the Payment Schedule (“Automatic Payment”). You hereby irrevocably authorize Sezzle to process such payments using the Payment Method details provided by you.