Warranty

The SOHO Mattress 3000 Nights Warranty covers sagging (more than 1”), loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is only valid for customers who have purchased their SOHO Mattress directly from our website or SOHO authorized marketplaces.

SOHO warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. Replaced or repaired Mattresses are subject to the same Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress.

Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s). Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.

Now that you have filed a warranty claim, all you have to do is sit back and relax while we review the details. Be on the lookout for an email with the outcome. We respond to submissions within 5 business days. If your product is found to be defective, we will either replace it or offer a comparable model. If additional details are needed, a Warranty Representative will reach out to you directly at the email address or phone number provided. Please note, SOHO retains the right to decide and acknowledge if there is a factory defect.