We’re here to help! To get started with your claim, you can go to your order page and claim warranty or please reach out to our Customer Experience team by calling 1800 1203 708 or by emailing firstname.lastname@example.org with your order number.
The warranty starts on the date of delivery of the mattress and lasts until the end of 8 years from that date.
Our 8 year mattress warranty is governed by and subject to the terms and conditions stated below.
This warranty covers the following defects in materials and workmanship of an SOHO mattress that has only been under normal usage and proper care in accordance with SOHO Guidance and FAQ.
By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
The SOHO Mattress 3000 Nights Warranty covers sagging (more than 1”), loss of shape, splitting or cracking of the foam, and loss of mattress height. The warranty is only valid for customers who have purchased their SOHO Mattress directly from our website or SOHO authorized marketplaces.
SOHO warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. Replaced or repaired Mattresses are subject to the same Warranty as the original Mattress. For example, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress.
Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s). Any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.
Now that you have filed a warranty claim, all you have to do is sit back and relax while we review the details. Be on the lookout for an email with the outcome. We respond to submissions within 5 business days. If your product is found to be defective, we will either replace it or offer a comparable model. If additional details are needed, a Warranty Representative will reach out to you directly at the email address or phone number provided. Please note, SOHO retains the right to decide and acknowledge if there is a factory defect.
Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame. A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress. Comfort preference. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect (as defined in Warrant T&C), SOHO’s sole liability and your sole remedies under this Warranty will be:
For the first 8 years of ownership, we will replace your mattress with a brand new SOHO mattress at absolutely no charge to you.
In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use.
We’re here to help! To get started with your claim, please reach out to our Customer Experience team by calling 1800 1203 708 or by emailing email@example.com with your order number.
7 Days a Week 9 am - 6 pm IST