Innovative Foam Limited (“we” and “us”) is the operator of (https://sohomattress.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Innovative Foam Limited will happily honor any valid warranty claims, provided a claim is submitted within 3000 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Innovative Foam Limited to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) a refund in store credit
(b) a replacement item sent to you (if stock is available)
In general, domestic shipments are in transit for 1 – 7 days
Orders placed before 01 PM – India Standard Time will be dispatched the same day in select cities mentioned in the website, otherwise, within the next business day.
Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, please phone us at 1800-208-1212 or email us at firstname.lastname@example.org
There will be no service, no Dispatch or delivery on Sundays, National holidays, or during any unforeseen events such as natural calamity, strike etc.
Registered Address: Innovative Foam Ltd, 506, Vardhaman Chambers, Horniman Circle, Fort, Mumbai, Maharashtra 400001. CIN: U74120MH2013PLC248465