We want you to be pleased with your purchase, and so if for any reason you are not completely satisfied, we will accept return of your purchase, subject to terms and conditions for returns mentioned in the Returns Policy & Returns Process.
What are 30 Days Return, no question asked trial?
SOHO offers a Free 30 nights trial for the SOHO mattress sold on the website. For all eligible purchases, customers are advised to contact customer service within 30 calendar days from the time of purchase. The cost of shipping will be borne by SOHO so long as the product has not been moved out of the premises of the original delivery location. In all other cases, the customer will bear the differential shipping charges. We reserve the right to change or withdraw the 30 nights trial program at any time.
What is 365 Night Trial?
Longest Trial in the industry. It takes 21 days for your body to adapt to any change. We offer 365 nights paid trial and a full store credit to your SOHO wallet in case of return within 365 days. Read Trial T&C
Exceptions to our policies (Warranty & 30 Nights Free trial and 365 Nights Trail)
Shipping & Transportation
The company takes reasonable care to pack and ship the products in a safe manner, the sale is complete once the goods are delivered to the customer. If the goods are delivered in a damaged condition, the customer has to inform the company immediately.
All sales and interactions with Innovative Foam Limited Limited shall be governed by and interpreted and construed in accordance with the laws of India. In case of any disputes with Innovative Foam Limited, the same shall be subject to courts/authorities/forums in Mumbai only.
Please go through the Returns Policy & Returns Process available on the Website. Products purchased through the Website should be returned new, unused, in their original packaging and with the original invoice and all product tags attached. Returns that are damaged, soiled or altered may not be accepted by us and may be sent back to you.
All payments made by you towards correctly returned products will be refunded as per the Returns Policy & Returns Process. Please note, card refunds may take up to 7 business days for your bank to complete, depending on their processing time. If you think that we have provided you with an incorrect refund, please contact us immediately on at 1800 1203 708, email us at firstname.lastname@example.org