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Returns & Exchange Policy

                               Not satisfied with our product? We promise refund for the item.


  • If you have any problems with your order, especially in terms of fit, size or comfort, or if you come across any defects, we’ll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt.
  • all mattress trial period / return if applicable is valid only within the first 15 days of the purchase which would be counted from the date of purchase as per the purchase invoice / order confirmation emailer received from the soho website.
  • no trial period & no returns for pillows, bedsheets purchased from soho website.
  • all mattress trial period / return if applicable is valid only within
    the first 15 days of the purchase which would be counted from the date
    of purchase as per the purchase invoice / order confirmation emailer
    received from the soho website.
  • no trial period & no returns for pillows, bedsheets purchased from soho website.
    In case you wish to change the item you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.
  • You can initiate the returns by logging into your SOHO  Account.
    Raising the return request
    • Log into your account.
    • Go to My orders
    • Click on ‘Return’ against the item you wish to return.
    • Fill in the details and raise a return request by clicking on submit button.
    • You will receive a confirmation for the return initiated.
    • Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
    • A maximum amount of Rs.1000 would be reimbursed towards the shipping cost in the form of SOHO store Credits or SOHO Wallet.
    Refunds
    • Once we receive the product at our warehouse, we will refund the money or issue SOHO Store Credits, as per the refund policy.
    • any refunds if processed will be paid back to the customer bank account from which the payment has been originally made only/ all refunds if accepted will be done so within the first 15 days of the purchase where the same will be calculated from the date of purchase as per purchase invoice / order confirmation emailer received from the soho website.
    • no refunds will be applicable post 15 days, which will be calculated.
    • from date of purchase on the purchase invoice / order confirmation emailer received from the soho website.
    • For Credit card/Debit card/Net Banking payments, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
    • SOHO Store Credits will be issued within 2-3 business days and can be used to purchase again from sohomattress.in
    • For orders placed using SOHO Store Credits, the refund amount will be credited to your SOHO Wallet account only.
    • Any SOHO Credits / cashback vouchers applied will be activated again.
    • Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
    • Free Gifts cannot be returned or exchanged.
  • Please email to our customer hello@sohomattress.in support in case of any clarification.

Terms and Conditions for Returns

  • sohomattress.in will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of the information provided.
  • Refund/SOHO Store Credits will be issued only after the product is received at our warehouse.
  • SOHO Store Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 2-5 business days for the amount, to reflect in your bank account.
  • You can return either complete order or some items from the same order.
  • Please make sure you seal the packet completely before handing over to courier partners.
  • Please use separate packets for items from separate orders.
  • You can return the product within 15 days of delivery and full refund will be processed to the account / card from which the item was purchased.
  • Once returns are received and accepted, refunds will be processed to the source account through which the purchase was made.
  • We will notify you once this has been completed through email.

15 Days Mattress Returns

    • You can return the product within 15 days of delivery and full refund will be processed to the account / card from which the item was purchased.
    • After 15 days, Refund will NOT be DONE.
    • We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
    • Our 15 nights trial policy applies only to the original purchaser of genuine SOHO Mattress, who purchased their products directly from the website.
    • The 15 nights trial policy may not apply or may apply differently, to purchases of SOHO Mattresses via other The SOHO Distribution channels (Amazon, Flipkart, Pepperfry, Myntra, TataCliq, Jabong, or from any other unauthorised sources).
    • all soho products ( mattress & pillows )trials / returns if any are applicable would be counted as per within the first 10 days of the date.
    • of purchase as per the purchase invoice / order confirmation emailer received from the online marketplace ( flipkart, amazon pepperfry) / any refunds if applicable for online marketplace orders (amazon, flipkart, pepperfry) will be as per t&c of the respective online marketplaces only ( amazon, flipkart, pepperfry) / you are requested to raise the request for all the above directly with the online marketplace ( amazon, flipkart, pepperfry) helpline or customer support .
    • The final decision on refund under 15 nights trial offer will be made by SOHO Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 15 nights trial offer.
    • If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.
    • The 15 trial free policy is only applicable for orders placed after 1st August 2020.

    Pillow, bedsheet Returns

      • no trial period & no returns for pillows, bedsheets purchased from soho website.

      • CANCELLATION BEFORE SHIPMENT:

        Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on hello@sohomattress.in or call us on +91 8310997993 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.


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