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Returns & Exchange Policy

Not satisfied with our product? We promise refund for the item.

  • If you have any problems with your order, especially in terms of fit, size or comfort, or if you come across any defects, we’ll be happy to refund the amount. Please return the unused item with tags within 30 days of receipt. 
    In case you wish to change the item you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.
  • You can initiate the returns by logging into your SOHO  Account.
    Raising the return request
    • Log into your account.
    • Go to My orders
    • Click on ‘Return’ against the item you wish to return.
    • Fill in the details and raise a return request by clicking on submit button.
    • You will receive a confirmation for the return initiated.
    • Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.
    • A maximum amount of Rs.1000 would be reimbursed towards the shipping cost in the form of SOHO store Credits or SOHO Wallet.
    Refunds
    • Once we receive the product at our warehouse, we will refund the money or issue SOHO Store Credits, as per the refund policy
    • For Credit card/Debit card/Net Banking payments, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).
    • SOHO Store Credits will be issued within 2-3 business days and can be used to purchase again from sohomattress.in
    • For orders placed using SOHO Store Credits, the refund amount will be credited to your SOHO Wallet account only.
    • Any SOHO Credits / cashback vouchers applied will be activated again.
    • Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
    • Free Gifts cannot be returned or exchanged.
  • Please email to our customer hello@sohomattress.in support in case of any clarification.

Terms and Conditions for Returns

  • sohomattress.in will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of the information provided.
  • Refund/SOHO Store Credits will be issued only after the product is received at our warehouse.
  • SOHO Store Credits will be issued within 2-3 business days of receiving the product. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 2-5 business days for the amount, to reflect in your bank account.
  • You can return either complete order or some items from the same order.
  • Please make sure you seal the packet completely before handing over to courier partners.
  • Please use separate packets for items from separate orders.
  • You can return the product within 30 days of delivery and full refund will be processed to the account / card from which the item was purchased.
  • Once returns are received and accepted, refunds will be processed to the source account through which the purchase was made.
  • We will notify you once this has been completed through email.

30 Days Mattress Returns

    • You can return the product within 30 days of delivery and full refund will be processed to the account / card from which the item was purchased.
    • Return requests made after 30 days, during the 365 days paid trial period, refunds will be processed to the store credit also called SOHO Wallet.
    • After 30 days, before the 365th day, Refund will NOT be credited to the source account/Card from where the purchase was made.
    • We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
    • Our 30 nights trial policy applies only to the original purchaser of genuine SOHO Mattress, who purchased their products directly from the website.
    • The 30 nights trial policy may not apply or may apply differently, to purchases of SOHO Mattresses via other The SOHO Distribution channels (Amazon, Flipkart, Pepperfry, Myntra, TataCliq, Jabong, or from any other unauthorised sources).
    • he final decision on refund under 30 nights trial offer will be made by SOHO Management. The company reserves the complete right to refuse any request claim if it doesn’t fulfill the terms and conditions of the 30 nights trial offer.
    • If at least one of a particular product type is returned or exchanged from an initial order, that customer or shipping address will not be eligible for additional trials on subsequent orders of that particular product.
    • The 30 trial free policy is only applicable for orders placed after 1st August 2020.

    10 days Pillow Returns

      • You can return the Pillows within 10 days of delivery and partial refund will be processed to the account / card from which the item was purchased.
      • We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
      • Pillows are not eligible for 30 days or 365 day paid trial. 

      • CANCELLATION BEFORE SHIPMENT:

        Order once placed can only be cancelled within 4 hours from the placing the order, you can write to our customer support team on hello@sohomattress.in or call us on +91 8310997993 In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours after the cancellation request.

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      Brand Owned and Marketed by: Innovative Foam Ltd: 506, Vardhaman Chambers, Cawasji Patel Road, Horniman Circle, Near Bombay Stock Exchange, Fort, Mumbai, Maharashtra 400001