Foam or any soft material tends to take the impression or shape of the body parts. As an example, a shoe sole takes the shape of toes as you use it. So any depression on the mattress that is equal to or less than 1 inch is considered as body impression. A depression that is more than 1 inch is considered to be mattress sagging and will be eligible under warranty claim. In this case, please follow the process detailed here to claim your warranty.
All measurements are taken without any object or person on the mattress.
This section is for informational purposes only. We recommend that you read the full information section on Warranty to understand the terms properly.