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Soho provides free shipping and returns right to your door. While your Soho Setup Service fees are non-refundable once your order has been received by our warehouse for processing and delivery, we offer a full 365-night trial so you can return your mattress up to a full year. Soho Setup Service may be cancelled and associated fees refunded at any point prior to our receipt of your order at our warehouse, which can take anywhere from a few hours up to one business day. Once all items have been delivered and set-up by our Soho setup Service provider, if you don’t feel that you’re having the best sleep of your life before your trial period ends, we’ll give you a full refund for the product your purchased